General Hair Styling Questions

1. What hair type are your tools best suited for?

Our tools are designed to work on a wide range of hair types, from thick and curly to fine and straight. We offer a variety of styling tools with different features to best suit your specific needs. Be sure to explore our product descriptions or reach out to our customer service team for personalized recommendations!

2. Will your tools damage my hair?

We prioritize hair health over everything else! Our tools use advanced technologies like far-infrared heat and negative ion conditioning to minimize heat damage and promote healthy styling. Additionally, we recommend using a heat-protectant spray for an extra layer of protection.

3. How do I choose the right hair styling tool?

The best tool for you depends on your desired style and hair type. Consider what styles you want to achieve most often (straightening, curling, etc.) and your hair’s texture and thickness. Browse our product categories or utilize our filtering options to find the perfect match!

4. What heat setting should I use on my hair?

Generally, use lower heat settings for finer hair and higher heat settings for thicker or coarser hair. Our tools often have adjustable temperature settings, allowing you to customize the heat to your specific needs. It’s always best to start with a lower heat setting and increase gradually if needed.

5. How often can I use heat styling tools?

To maintain healthy hair, avoid using heat-styling tools every day. If you do use them daily, consider using a heat protectant spray and incorporating heat-free styling techniques like braids or buns on off days.

Products & Services

6. What are the benefits of using Lev Pro Lumines products?

Our products are designed to deliver professional-quality results at home while being gentle on your hair. We use high-quality materials and innovative technologies to promote healthy hair styling.

7. Do you offer a warranty on your products?

Yes, we offer a warranty on all our products. The specific warranty period varies by product, so please refer to the product description or contact customer service for details.

8. What payment methods do you accept?

We accept all major credit and debit cards. Depending on your location, we may also offer additional payment options.

9. What is your return policy?

We offer a hassle-free return policy for unused or unopened products within a set timeframe (typically 30 days). Please contact us for full details.

10. Do you offer free shipping?

Yes, we offer free shipping on all orders above a certain amount (specify your minimum order amount). We may also offer additional promotions or discounts with free shipping on occasion.

11. How soon will my order ship?

We typically process orders within 1-3 business days. During peak seasons, processing times may take longer (up to 7-10 business days) due to order volume.

12. Can I modify or cancel my order once it is placed?

We understand changes happen! For any order changes, please contact us as soon as possible. Unfortunately, changes cannot be made after your order ships. Reach us by phone at ***-***-*** or email us at [email protected].

13. How long will it take to receive my order?

For US orders, shipping takes 2-7 business days, depending on your location and chosen shipping method. Standard shipping takes 15-25 business days for international orders. Please note that delays may occur during holidays regardless of shipping method.

14. What if I haven’t received my package, although it is marked as delivered?

If the courier marks your package as delivered but you haven’t received it, we recommend checking around your property for any potential hiding spots. If you’re still unable to locate it, please contact us immediately via email at [email protected],  chat, or phone at ***-***-***. We’ll be happy to assist you further and contact the carrier on your behalf.

Hair Care & Styling Tips

15. Can I use your hair styling tools on wet hair?

Our tools are generally not designed for use on wet hair. Using heat styling tools on soaking wet hair can cause significant damage. Towel-dry your hair thoroughly before using any heat styling tool.

16. How can I achieve long-lasting curls?

For long-lasting curls, use a curling iron with a barrel size that suits your desired curl pattern (larger barrel for looser waves, smaller barrel for tighter curls). Spray your hair with heat protectant spray and curl it away from your face. Once curled, let the curls cool completely before brushing them out. You can also use a setting spray to help hold your curls in place.

17. How can I add volume to my hair?

There are several ways to add volume to your hair. Try using a volumizing hairspray or mousse at the roots. You can also use a round brush and blow dryer to lift the roots as you style your hair. For extra volume, consider using a hair clip at the roots of your hair while it cools after blow-drying.

18. How can I tame frizzy hair?

Frizz can be caused by dryness or damage. Use a moisturizing shampoo and conditioner to help keep your hair hydrated. You can also use a frizz-control serum or oil to smooth down flyaways. Avoid touching your hair frequently throughout the day, as this can contribute to frizz.