Privacy Policy

What Information Do We Collect?

We collect information from you in several ways through your interactions with our Site:

Website Usage: We collect information you provide when you browse our website, such as your IP address, browsing history, and pages viewed.
Communications: We collect information you share with us through email, text messages, or other electronic messages.
Mobile Apps: We may collect information about app usage if you download our mobile apps.
Third-Party Interactions: If you see a Lev Pro Lumines advertisement or use one of our apps on another website, and that website links to this Privacy Policy, we might collect some information from you there.

“Personal Information” refers specifically to data that can be used to identify you as an individual, such as your mailing address, email address, phone number, or birthday, when stored with your name. Any information not linked to your name is not considered personal information.

Using our website means you agree to how we collect, use, and store your information, as explained in this Privacy Policy. If you’re not comfortable with these terms, it’s best to avoid using our website.

International User Notice
Our Lev Pro Lumines website is operated and maintained by our offices in the United States. If you access our Site from outside the U.S., you are responsible for complying with all applicable local, international, and U.S. laws.

We take personal data that can be used to identify or link directly or indirectly to a specific person or device. We use this information to provide high customer service, offer convenient access to our products and services, and personalize your experience based on your interests.

The data we gather may encompass personal details such as:

• Email
• Billing and mailing address
• Contact number
• Payment card details (for secure order processing)

We collect your details for:

• Process your orders efficiently.
• Keep you updated about the status of your order.
• Offer relevant recommendations

We may also collect information for market research purposes to better understand our customers and improve our services. Additionally, we collect data on customer activity on our website to understand user preferences and optimize the website experience.

In some cases, we may collect information about you from third parties. This information could include demographics (household size, age, gender) and purchase preferences. We use this data to supplement our records, personalize communication with you, and prevent fraud.

In the background, we gather some information automatically whenever you interact with our website, emails, or online ads. This anonymous data helps us improve how our website functions, analyze how people use it, and support our marketing efforts.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and personalize your journey with Lev Pro Lumines.

Here’s a breakdown of what these technologies are and how we use them:

• These small files are transferred from our website to your device’s hard drive (with your permission) through the web. Cookies allow our website to recognize your browser and remember certain information, like items in your shopping cart or past browsing history.
• Almost all browsers notify you about the cookies. Choose to be notified when you receive cookies or disable them altogether. However, remember that disabling cookies may limit your ability to use all features of our website.

Benefits of Cookies

• Cookies help us personalize and streamline your shopping experience. They help you remember your shopping cart contents and streamline checkout. Additionally, cookies provide valuable insights into how you interact with our website, allowing us to improve content and deliver better digital experiences.
  Web Beacons:
• These tiny graphic elements embedded on our website or emails track activity, such as page visits, opened emails, and the effectiveness of our banner ads.
  Third-Party Service Providers:
• We may collaborate with third-party service providers who help us understand our website traffic and user interactions. These providers are strictly prohibited from using the collected information for any purpose other than assisting us in improving our website and business operations.

Your Choices:

You have control over cookies! Your web browser settings allow you to choose whether to receive notifications for certain cookies or disable them entirely. Please note that disabling cookies may limit some website functionalities.

How We Use Your Information

At Lev Pro Lumines, we take the information you provide seriously. Here’s how we use it to enhance your experience and improve our services:

• Fulfilling Your Requests
• The information you share helps us fulfill your requests. For example, if you ask a question about a product, we’ll use your contact information to respond. When you purchase from us, we will use your information to process your payment and deliver your order. We may also store your information for future purchases or returns.
• Enhancing Your Experience
• We use your information to personalize your website experience and offer products and services relevant to your interests. This includes displaying targeted offers and ads on our website, third-party sites, and through email or text messages (with your consent, where required).
• Optimizing Our Services
  

Your information helps us develop and improve our website, products, and services. We use it to create and manage your account, process transactions securely, and respond to your inquiries efficiently.

• Safety and Security

We prioritize the safety and security of our website, products, and services. Your information helps us maintain a secure environment and comply with legal requirements.

• Business Operations

We may use your information for legitimate business purposes, such as detecting fraud, managing communications, analyzing products and data, and performing internal functions like accounting and auditing.

• Transparency and Choice

Without notifying you, we will not collect additional personal information categories or use your information for significantly different purposes. You have control over your information! We will always obtain your consent for text message marketing campaigns (where required by law).

• Mergers and Acquisitions

In the event of a merger, divestiture, or business transfer, your information may be transferred as part of the assets involved. However, we will always strive to protect your privacy in such situations.

We are committed to using your information responsibly and for the abovementioned purposes.

Protecting Your Information

At Lev Pro Lumines, your privacy is our top priority. We take a multi-layered approach to safeguarding your personal information:

Security Measures: We take top-notch security measures to shield your information from unlawful access, accidental deletion, unauthorized use, or any other kind of mishap.
Secure Ordering: We use a secure server with Secure Sockets Layer (SSL) technology when you place orders or access your personal information on our website. SSL encrypts your data, including credit card details, during transmission, ensuring it remains confidential.
Data Encryption: All sensitive information you provide, such as credit card details, is encrypted and securely stored in our databases. Access to this information is strictly limited according to the stated purposes outlined in this policy.

Your Role in Security

While we take every precaution to protect your information, you must also practice safe habits. We strongly advise against sharing your website password with anyone or responding to unsolicited requests for your password via phone call or email.

We are constantly striving to improve our security measures. However, no security system is foolproof. While we cannot guarantee that our security measures will prevent all unauthorized access attempts by third parties, we are committed to using commercially reasonable security practices to protect your information.

Sharing Your Information

We understand you value your privacy, and we take steps to ensure your personal information is protected. Here’s how we handle information sharing:

We will never sell or trade your personal information to third parties. The only exceptions are as outlined below.

We work with trusted website hosting partners and other service providers who assist us in operating our website, fulfilling your orders, and providing excellent customer service. These partners are required to maintain the confidentiality of your information.

We might reveal your details if required to adhere to legal regulations, uphold our website guidelines, or safeguard our rights, assets, or the well-being of ourselves or others. Additionally, we may provide advertisers and marketing partners with anonymized, combined customer data for market analysis, devoid of any personally identifiable information.

In the event of a business sale or asset transfer, your personal information may be transferred to the acquiring company. This privacy policy requires this company to use and disclose your information.

We collaborate with third-party service providers to operate our website and deliver our products and services. These may include e-commerce solution partners, affiliates, loyalty program providers, web hosting companies, email service providers, data analytics companies, payment processors, and fulfillment companies.

Text Message Marketing and Your Choices

We offer text message alerts (SMS) containing exciting Lev Pro Lumines news, product updates, promotions, and styling tips! To receive these messages, simply provide your mobile phone number during checkout or sign-up. By providing your number, you consent to receive automated marketing text messages from us. There’s no pressure to sign up for text messages to purchase from us. However, message and data rates may apply, so check with your mobile carrier for details.

You have complete control over your text message subscriptions. Text “STOP” to the number we use to send you messages to opt out of future marketing communications. You can also opt-out by emailing us at [email address removed] and requesting to stop receiving text messages. Please include the phone number we use to contact you in your email.

We may share your mobile number with trusted service providers who assist us with delivering text messages. Without your consent, we will never share your number with third parties for their marketing purposes.

Since text messages are delivered through third-party mobile networks, certain factors, like delivery success rates, may be outside our control. Content availability may also vary depending on your carrier. We cannot guarantee the performance or availability of this service, including any delays or message failures.

Your Privacy Preferences

Promotional Emails: After purchasing on our website, you may opt-in to receive our email newsletters. If you decide you’d no longer like to receive promotional emails, you can easily unsubscribe using the link at the bottom of any email.

Text Message Marketing: As mentioned above, you can opt out of text messages by texting “STOP” to the number we use to contact you or by emailing [email address removed] with your request.

Email Preferences: To manage your email subscriptions, visit our website’s “Customize Your Emails” page. Here, you can update your preferences to receive the most interesting emails. Please note that due to email production schedules, you may still receive some emails already in production when you update your preferences.

Account Information: To remove your account information, simply login to “My Account” and delete your billing addresses, shipping addresses, and payment methods. Keep in mind that we might hold on to basic transaction details for our records.

Third-Party Links

Our website may contain links to third-party websites. These sites have separate and independent privacy policies; we are not responsible for their content or activities. We recommend reviewing the privacy policies of any third-party websites you visit.

Withdrawing Consent

You have the right to withdraw your consent for us to use or disclose your personal information at any time. However, in some cases, withdrawing consent may limit your ability to use certain features of our website or services.

Changes in Privacy Policy

We occasionally update this privacy policy to reflect any changes in how we handle your information. We’ll post the revised policy on our website and social media platforms to keep you informed.

Children’s Privacy

This website is for everyone, but please remember it’s not intended for children under 13. We don’t collect any personal information from young visitors under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

Contact Us

We value your privacy questions, comments, and feedback. If you have any concerns or inquiries, please don’t hesitate to contact us at +1 (954) 224-7748 or email us at info@levprolumines.com.

Terms of Use

We encourage you to review our Terms of Use section as well. This section outlines the legal agreements governing the use of our website, including disclaimers and limitations of liability.